Customer Service: Claims & Quotes - Order Certificates
Insurance Service Center strives to streamline all of your insurance needs. As your Independent Insurance Agent, we do not process claims ourselves, but we'd be happy to forward your requests directly to your insurance provider!
You can order your Certificates by phone; or online!
Call our Commercial Lines Dept at 910-323-3045
Please call our Commercial Dept later to verfiy receipt of request.
Report a Claim
To start the claims process, we will need the following information:
- Policyholder information: Name of insured, address, phone number, e-mail and policy number
- Description of loss: Time and date of loss, location of incident, detailed description of damages
- Vehicle information (for traffic accidents only): Current location of vehicle, owner information, driver information, type of car (year, make and model), license plate number
- Authority notification: Please note all authorities notified (fire dept., police, etc.)
- Report information: Report author, title (if any), date
- Additional comments: Is there anything else you think we should know? (Injuries, witnesses, etc.)
Please send your claims information to:
Insurance Service Center
308 Beaman St
Clinton, NC 28328
Phone: 910 385-5877
Fax: 910 592-4272
E-mail: lbutler@iscfay.com
Or use our online contact form.
Please call to confirm receipt of any emails relating to claims
We may need additional information to assure fast and accurate claims service.
Get a Quote
We are happy to provide you with a price quote, as well as a detailed analysis of all your insurance needs. Please contact me today for an appointment.
To get a quote, call 910 385-5877 or use our online contact form.
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